Supporting Your Palletizing
Systems

First, check which error message or fault your machine is displaying. Then contact our Service Department. Many machine breakdowns can be resolved remotely, allowing your palletizer to be back up and running as quickly as possible. Our service engineers can assist you by phone, WhatsApp, or email Service – Verbruggen website. To help us provide the fastest possible support, please have your machine’s serial number available and make sure the machine is connected to the internet. This allows our team to quickly diagnose the issue and minimize production downtime.

Yes, in many cases it can. If your Verbruggen machine is connected to the internet, our service engineers can securely access the system through remote support.

Remote diagnostics enable us to quickly identify the cause of a machine breakdown and often resolve the issue without an on-site visit. This minimizes downtime and helps keep your production running efficiently. If an on-site repair is required, one of our field service engineers will schedule a visit as soon as possible.

Regular palletizer maintenance is essential for reliable performance and a long machine lifespan. Following the recommended preventive maintenance schedule helps reduce the risk of unexpected breakdowns and costly downtime. Our latest palletizers automatically notify you when maintenance is required. If you have questions about machine maintenance or would like advice on preventive maintenance, feel free to contact our Service Department. We are happy to help you keep your equipment operating at peak performance.

Yes. We keep the most commonly used spare parts for our latest Verbruggen palletizers in stock, allowing us to deliver replacement parts quickly and minimize production downtime.

For older machines, some spare parts may have longer lead times. However, in most cases we can still provide the right replacement part or an alternative solution to keep your machine operating efficiently.

For your convenience and to minimize production downtime, we also offer a Spare Parts Kit. Each kit is carefully assembled for a specific machine and contains the most commonly used and failure-prone spare parts. Having a Spare Parts Kit on-site allows you to respond quickly to unexpected breakdowns, reducing downtime and keeping your production running smoothly Spare Parts Kit – Fast Response in Case of Downtime – Verbruggen website

Absolutely. Our support doesn’t end after your machine has been delivered. Our Service Department is available to assist you throughout the entire lifetime of your Verbruggen machine – our Life Cycle Program.

We provide:

• Technical support for machine breakdowns and troubleshooting
• Preventive maintenance and service
• Genuine spare parts
• Advice on machine operation and settings
• Operator and maintenance training, both on-site and remotely

Our goal is to maximize the reliability, uptime, and performance of your palletizer, helping you get the most out of your investment for years to come.

• Open the spare partsmanual for your machine. Identify the location and 8-digit item number of the part you need. Please visit our service page for more details about ordering spare parts. If you need any help identifying the right part, please feel free to contact us.
• You can also request a spare parts kit for your palletizer if you want to have spare parts on-hand.

Please access to our Verbruggen Customer Portal to consult the user manual: Portal.verbruggen-palletizing.com

You can create a pattern yourself according to the instructions your operators who are trained by our team during the installation or follow the instructions in the user manual. In case you need our help, please contact our Service department so they can assist (remotely).