Support & service

Machines need to be reliable and ready for production at all times. Therefore, our team of highly skilled service engineers support our customers worldwide ensuring that machines are in optimum operating conditions, and are ready to receive & stack your products.

Prompt Service Support
Any one of our experienced Service Engineers are ready to assist with on-site service support when required, although the majority of service calls are now being resolved remotely. Remote service accessibility is standard on all our machines allowing Engineers to login and access machine condition, troubleshoot with you on-site & update machine settings if necessary. This allows for very quick & efficient service support eliminating the need for unnecessary on-site visits.

Avoid unscheduled downtime

Even the most modern and robust machines require periodic maintenance at some point & time. We help to prevent unscheduled downtime by performing preventive maintenance inspections on your machines. Our qualified Engineers identify which components are in need of urgent or delayed replacement so that parts can be changed out when convenient ensuring optimum operating conditions, high machine efficiency and uninterrupted production.

We are happy to advise you about your maintenance planning. Please, fill in the form for advice.

Reach us by e-mail or phone (business hours)

Netherlands
Telephone support: +31 527 62 02 32
Online support: service@verbruggen-palletizing.com
Spare parts: backoffice@verbruggen.nl

USA
Telephone support: +1 509 531 7350
Online support: serviceusa@verbruggen.nl
Spare parts: partsusa@verbruggen.nl

What others say about us

  • “The machine is operating wonderfully. We love it!”

    Phil Simpson

    Gold Emblem - USA
  • “Your machine has helped to make out shed much more efficient, and is running very well. Thank you for your help and support.”

    Kendall Rolfe

    Gold Emblem – USA
  • “We are very satisfied with the palletizing machine from Verbruggen. Really a great machine! It has hardly any malfunction or need of service, the machine is very quiet and the stacking results are really perfect. The palletizer is also very easy to operate. ”

    Rudi Luimes

    Luimes V.O.F (The Netherlands)
  • “Verbruggen Palletizers work exactly as described! Every pallet that exits this equipment comes out uniform with straight corners with never any damage to the product. Verbruggen tech support is a step above with knowledgeable support and dedicated staff willing to go the extra mile to help assist with any problems. TOP NOTCH SERVICE!!!!!! ”

    Donnie Boone

    Atlantic Potato Distributors (Canada)
  • “Just wanted to let you know that Masser is far and away the best warehoused product we get in here. Every load is palletized great with straight corners and wrapped really well. They don’t send in product that needs to be restacked due to cases bulging out from the pallets. All the pallets are top notch with no missing or damaged boards. Most of the time we just send emails complaining about an issue, felt it was worth mentioning when a company is doing a great job”

    Cory Schlegel

    Sterman Masser, Inc. (USA)
  • “I have to say that Verbruggen has the most fastest service department regarding act for calls compared to any of my other suppliers. Thank you for that!”

    Marko Kanerva

    MacSer (Finland)
  • “The palletizers have been performing very well. We have been very pleased with the quality and consistency of your equipment.”

    Andrew Thurmond

    Aurora Innovations (USA)
  • “Dealing with Verbruggen has been easy and a pleasure and I would certainly recommend to others. The employees who have been on site were very pleasant and helpful, they are a credit to the company.”

    John Millar

    Prieston Farms (UK)
  • “The Service Engineers have always been a great help and helped us whenever needed assistance. Over the years we have had incredible support from the team.”

    Rupinder Bal

    Balle Bros Fresh Produce Ltd. (NZ)
  • “Verbruggen palletizing systems work and they do what they say they’ll do.”

    Taryn Hartley

    Hartley Produce Inc. (USA)
  • “Verbruggen machines from 1 machine in 1998 to 5 in 2014! Reliable and durable, more than 500.000 pallets stacked at full satisfaction.”

    Wim Waterman

    Waterman Onions (The Netherlands)
  • “We and our customers like the quality and consistency of the stacks, no matter what size of bag or type of packaging.”

    John & Margaret Berry

    JMB Farming (UK)