Support & service

Les machines doivent être fiables et opérationnelles à tout moment. C’est pour cela que notre équipe d’ingénieurs après-vente très qualifiés sont à la disposition de nos clients du monde entier pour garantir un fonctionnement optimal de nos machines, et prêtes à recevoir et palettiser vos produits.
Assistance après-vente ultra-rapide L’un de nos ingénieurs qualifiés est prêt en permanence à vous apporter une assistance sur site, si nécessaire, mais la majorité des appels au Service après-vente peuvent désormais être solutionnés à distance. L’accès à distance à l’après-vente est de série sur toutes nos machines pour permettre à nos ingénieurs d’ouvrir une session et accéder à l’état de la machine, de la dépanner à vos côtés à distance et de mettre à jour les réglages machines si nécessaire. C’est l’avantage d’un service ultra-rapide et performant qui élimine les visites inutiles sur site.
Éviter les arrêts imprévus Même les machines les plus modernes et les plus robustes ont besoin de maintenances périodiques à certains moments. Nous vous aidons à éviter les arrêts imprévus par des contrôles en maintenance préventive sur vos machines. Nos ingénieurs qualifiés savent identifier les composants qui doivent être remplacés d’urgence ou ultérieurement de façon à ce que les pièces puissent être remplacées dans les conditions de fonctionnement optimales, pour une meilleure performance et sans interrompre la production.
Contactez-nous par courrier ou par téléphone (heures d’ouverture) Netherlands Assistance téléphonique: +31 527 62 02 32 Online support: service@verbruggen-palletizing.com Pièces de rechange: backoffice@verbruggen.nl USA Assistance téléphonique: +1 509 531 7350 Online support: serviceusa@verbruggen.nl Pièces de rechange: partsusa@verbruggen.nl

Ce que les autres disent de notre service

“The machine is operating wonderfully. We love it!”

Phil Simpson

Gold Emblem - USA

“Your machine has helped to make out shed much more efficient, and is running very well. Thank you for your help and support.”

Kendall Rolfe

Gold Emblem – USA

“We are very satisfied with the palletizing machine from Verbruggen. Really a great machine! It has hardly any malfunction or need of service, the machine is very quiet and the stacking results are really perfect. The palletizer is also very easy to operate. ”

Rudi Luimes

Luimes V.O.F (The Netherlands)

“Verbruggen Palletizers work exactly as described! Every pallet that exits this equipment comes out uniform with straight corners with never any damage to the product. Verbruggen tech support is a step above with knowledgeable support and dedicated staff willing to go the extra mile to help assist with any problems. TOP NOTCH SERVICE!!!!!! ”

Donnie Boone

Atlantic Potato Distributors (Canada)

“Just wanted to let you know that Masser is far and away the best warehoused product we get in here. Every load is palletized great with straight corners and wrapped really well. They don’t send in product that needs to be restacked due to cases bulging out from the pallets. All the pallets are top notch with no missing or damaged boards. Most of the time we just send emails complaining about an issue, felt it was worth mentioning when a company is doing a great job”

Cory Schlegel

Sterman Masser, Inc. (USA)

“I have to say that Verbruggen has the most fastest service department regarding act for calls compared to any of my other suppliers. Thank you for that!”

Marko Kanerva

MacSer (Finland)

“The palletizers have been performing very well. We have been very pleased with the quality and consistency of your equipment.”

Andrew Thurmond

Aurora Innovations (USA)

“Dealing with Verbruggen has been easy and a pleasure and I would certainly recommend to others. The employees who have been on site were very pleasant and helpful, they are a credit to the company.”

John Millar

Prieston Farms (UK)

“The Service Engineers have always been a great help and helped us whenever needed assistance. Over the years we have had incredible support from the team.”

Rupinder Bal

Balle Bros Fresh Produce Ltd. (NZ)

“Verbruggen palletizing systems work and they do what they say they’ll do.”

Taryn Hartley

Hartley Produce Inc. (USA)

“Verbruggen machines from 1 machine in 1998 to 5 in 2014! Reliable and durable, more than 500.000 pallets stacked at full satisfaction.”

Wim Waterman

Waterman Onions (The Netherlands)

“We and our customers like the quality and consistency of the stacks, no matter what size of bag or type of packaging.”

John & Margaret Berry

JMB Farming (UK)

Rakan Nimer

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One of our expert representatives will reach out to you within 48 hours.
You also call or email us directly if you have any further information that would clarify your request.

+31 527 620 232   info@verbruggen.nl

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Rakan Nimer

How can I help you?

If you have any suggestions or comments, please let us know, so we can improve our services!

- or contact us directly -

Fill in these optional questions for faster support!

You may also exit this for now

Thank you for contacting us!

One of our expert representatives will reach out to you within 48 hours.
You also call or email us directly if you have any further information that would clarify your request.

+31 527 620 232   info@verbruggen.nl

Faster support?

Fill in the following form to receive faster support.


Speak to you soon!

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