Frequently Asked Questions

Yes. We keep the most commonly used spare parts for our latest Verbruggen palletizers in stock, allowing us to deliver replacement parts quickly and minimize production downtime.

For older machines, some spare parts may have longer lead times. However, in most cases we can still provide the right replacement part or an alternative solution to keep your machine operating efficiently.

For your convenience and to minimize production downtime, we also offer a Spare Parts Kit. Each kit is carefully assembled for a specific machine and contains the most commonly used and failure-prone spare parts. Having a Spare Parts Kit on-site allows you to respond quickly to unexpected breakdowns, reducing downtime and keeping your production running smoothly Spare Parts Kit – Fast Response in Case of Downtime – Verbruggen website

Yes, in many cases it can. If your Verbruggen machine is connected to the internet, our service engineers can securely access the system through remote support.

Remote diagnostics enable us to quickly identify the cause of a machine breakdown and often resolve the issue without an on-site visit. This minimizes downtime and helps keep your production running efficiently. If an on-site repair is required, one of our field service engineers will schedule a visit as soon as possible.

Absolutely. Our support doesn’t end after your machine has been delivered. Our Service Department is available to assist you throughout the entire lifetime of your Verbruggen machine – our Life Cycle Program.

We provide:

• Technical support for machine breakdowns and troubleshooting
• Preventive maintenance and service
• Genuine spare parts
• Advice on machine operation and settings
• Operator and maintenance training, both on-site and remotely

Our goal is to maximize the reliability, uptime, and performance of your palletizer, helping you get the most out of your investment for years to come.

Complete this form and send to info@verbruggen-palletizing.com We will contact you as soon as possible regarding your inquiry.

1 year after signing off for installation and commissioning.

Regular palletizer maintenance is essential for reliable performance and a long machine lifespan. Following the recommended preventive maintenance schedule helps reduce the risk of unexpected breakdowns and costly downtime. Our latest palletizers automatically notify you when maintenance is required. If you have questions about machine maintenance or would like advice on preventive maintenance, feel free to contact our Service Department. We are happy to help you keep your equipment operating at peak performance.

Please access to our Verbruggen Customer Portal to consult the user manual: Portal.verbruggen-palletizing.com

You can create a pattern yourself according to the instructions your operators who are trained by our team during the installation or follow the instructions in the user manual. In case you need our help, please contact our Service department so they can assist (remotely).

• Open the spare partsmanual for your machine. Identify the location and 8-digit item number of the part you need. Please visit our service page for more details about ordering spare parts. If you need any help identifying the right part, please feel free to contact us.
• You can also request a spare parts kit for your palletizer if you want to have spare parts on-hand.

The Verbruggen StackCheck is a free, no-obligation one-hour advisory session in which we review your current palletizing and stacking process together. During this session, our specialists analyze your situation, identify improvement opportunities, and provide honest, practical advice. You’ll gain clear insight into efficiency, capacity, and future readiness — with no sales pressure and no commitments. Request a Stack Check.

Verbruggen has installed more than 1500 projects worldwide with good customer relations and references. Contact us at info@verbruggen-palletizing.com, and we will find a nearby site for you to visit!

• Less product damage
• Higher & stable stack
• More storage space
• Less stacking labor
• Strong ROI
• Proven technology
• High speed stacking
• Increase profitability

A palletizing system is a type or combination of automated equipment used in warehouses and production facilities to arrange and stack packed products on pallets. Palletizing systems can include a variety of different components, such as conveyor (accumulation) belts, check weigher, palletizing machine, sheet dispenser, wrapping and/or strapping machine, and pallet labeler, that work together to efficiently and accurately palletize products. Palletizing systems can be programmed to handle a wide range of products and can work quickly and accurately, reducing the amount of manual labor required in a warehouse or manufacturing facility. They are often used in conjunction with other types of automation equipment, such as weighing and packing equipment, to improve efficiency and reduce costs.

Palletizing refers to the process of arranging and stacking packed products on a pallet in a warehouse or production facility. The goal of palletizing is to create a stable and secure load that can be easily moved and stored using a forklift or pallet jack.

Palletizing can be done manually by workers or by using automated equipment, such as robots or conveyor systems. In a palletizing operation, the products to be palletized are typically brought to a central location, and then they are picked up and arranged on the pallet according to a specific pattern or configuration. The palletized products are then wrapped or strapped in place using packaging materials such as stretch wrap, mesh, paper, and strap band, and labeled with the necessary information for handling and storage. Palletizing is a key part of many logistics and supply chain systems, as it allows for the efficient and safe handling and storage of products.

Verbruggen’s innovative palletizing technology allows impressively stable and consistent product stacking, for almost any type and dimensions. Our machines are designed to stack the most difficult packagings including bags, boxes, cartons, crates, and even special product applications.

• Latest technology in Automation Industry 4.0
• Customized solutions designed for your packaging and capacity requirements
• Industry leading equipment solutions for optimal efficiency and durability
• First-class Customer Service and After Sales Support

The average delivery time of a palletizer to the end user is 10 weeks plus shipping, after order confirmation and down payment. But the actual duration always differs from project to project, depending on the project complexity, size, and the amount of project engineering needed for a customized solution.

There is a wide price range based on different models, configurations, and equipment complexity. We strive for an ROI of around 2-3 years, depending on functionality and application. We can provide you with an offer quickly after your project data submission to be processed into a layout and quotation.

Verbruggen palletizers are made for heavy-duty agricultural and industrial applications. Many are used daily for more than 25 years and have stacked 25+ million packages.

Verbruggen palletizing machines are designed for quality and durability, delivering an incredibly stable stack and consistent performance. This exceptional focus on dependability makes Verbruggen the preferred choice of many industry leaders. Additionally, our machines are cutting edge as a result of extensive R&D, meaning that we can stack the most challenging products on the market.

• Latest technology in Automation Industry 4.0
• Customized solutions designed for your packaging and capacity requirements
• Industry-leading equipment solutions for optimal efficiency and durability
• First-class Customer Service and After Sales Support

Experience stacking any type of product; bags, boxes, cartons, crates, wraps, even special applications.

First, check which error message or fault your machine is displaying. Then contact our Service Department. Many machine breakdowns can be resolved remotely, allowing your palletizer to be back up and running as quickly as possible. Our service engineers can assist you by phone, WhatsApp, or email Service – Verbruggen website. To help us provide the fastest possible support, please have your machine’s serial number available and make sure the machine is connected to the internet. This allows our team to quickly diagnose the issue and minimize production downtime.