Serviços

As máquinas precisam ser confiáveis e estar preparadas para a produção continuamente. Por esse motivo, nossa equipe de engenheiros altamente qualificados oferece suporte a nossos clientes em todo o mundo, garantindo que as máquinas estejam em ótimas condições de funcionamento e prontas para receber e empilhar seus produtos.

Suporte de serviço imediato

Todos os nossos experientes engenheiros de serviço estão preparados para prestar auxílio com suporte no local quando necessário, embora a maioria das chamadas de serviço seja resolvida remotamente. A acessibilidade ao serviço remoto é um padrão em todas as nossas máquinas, o que permite que os engenheiros façam login e tenham acesso à condição da máquina, resolvam os problemas com você no local e atualizem as configurações da máquina, se necessário. Isso possibilita um suporte técnico muito rápido e eficaz, eliminando as visitas desnecessárias ao local.

Evite tempo de inatividade não programado

Até mesmo as máquinas mais modernas e robustas precisam de manutenção periódica em algum momento. Ajudamos a evitar o tempo de inatividade não programado com a realização de inspeções de manutenção preventiva em suas máquinas. Nossos engenheiros qualificados identificam quais componentes precisam de substituição urgente ou futura para que as peças possam ser trocadas de acordo com a conveniência, garantindo condições operacionais favoráveis, alta eficácia da máquina e produção ininterrupta.

Entre em contato por e-mail ou telefone (horário comercial)

Netherlands
Suporte por telefone: +31 527 62 02 32
Suporte on-line pelo e-mail: service@verbruggen-palletizing.com
Partes separadas: backoffice@verbruggen.nl

USA
Suporte por telefone: +1 509 531 7350
Suporte on-line pelo e-mail: serviceusa@verbruggen.nl
Partes separadas: partsusa@verbruggen.nl

O que os outros dizem sobre o nosso serviço

  • “The machine is operating wonderfully. We love it!”

    Phil Simpson

    Gold Emblem - USA
  • “Your machine has helped to make out shed much more efficient, and is running very well. Thank you for your help and support.”

    Kendall Rolfe

    Gold Emblem – USA
  • “We are very satisfied with the palletizing machine from Verbruggen. Really a great machine! It has hardly any malfunction or need of service, the machine is very quiet and the stacking results are really perfect. The palletizer is also very easy to operate. ”

    Rudi Luimes

    Luimes V.O.F (The Netherlands)
  • “Verbruggen Palletizers work exactly as described! Every pallet that exits this equipment comes out uniform with straight corners with never any damage to the product. Verbruggen tech support is a step above with knowledgeable support and dedicated staff willing to go the extra mile to help assist with any problems. TOP NOTCH SERVICE!!!!!! ”

    Donnie Boone

    Atlantic Potato Distributors (Canada)
  • “Just wanted to let you know that Masser is far and away the best warehoused product we get in here. Every load is palletized great with straight corners and wrapped really well. They don’t send in product that needs to be restacked due to cases bulging out from the pallets. All the pallets are top notch with no missing or damaged boards. Most of the time we just send emails complaining about an issue, felt it was worth mentioning when a company is doing a great job”

    Cory Schlegel

    Sterman Masser, Inc. (USA)
  • “I have to say that Verbruggen has the most fastest service department regarding act for calls compared to any of my other suppliers. Thank you for that!”

    Marko Kanerva

    MacSer (Finland)
  • “The palletizers have been performing very well. We have been very pleased with the quality and consistency of your equipment.”

    Andrew Thurmond

    Aurora Innovations (USA)
  • “Dealing with Verbruggen has been easy and a pleasure and I would certainly recommend to others. The employees who have been on site were very pleasant and helpful, they are a credit to the company.”

    John Millar

    Prieston Farms (UK)
  • “The Service Engineers have always been a great help and helped us whenever needed assistance. Over the years we have had incredible support from the team.”

    Rupinder Bal

    Balle Bros Fresh Produce Ltd. (NZ)
  • “Verbruggen palletizing systems work and they do what they say they’ll do.”

    Taryn Hartley

    Hartley Produce Inc. (USA)
  • “Verbruggen machines from 1 machine in 1998 to 5 in 2014! Reliable and durable, more than 500.000 pallets stacked at full satisfaction.”

    Wim Waterman

    Waterman Onions (The Netherlands)
  • “We and our customers like the quality and consistency of the stacks, no matter what size of bag or type of packaging.”

    John & Margaret Berry

    JMB Farming (UK)

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