Servicio

Las máquinas deben ser confiables y estar listas para la producción en todo momento. Por lo tanto, nuestros equipos de servicio cuentan con ingenieros altamente calificados que están disponibles para apoyar a nuestros clientes en todo el mundo; garantizando condiciones óptimas de funcionamiento.

Rápida respuesta en servicio

Gracias a que las máquinas están conectadas a internet, la mayoría de las contingencias se pueden resolver de manera remota. Cuando sea necesario, cualquiera de nuestros técnicos está listo para asistir “en planta”. La accesibilidad remota es estándar en todos nuestros equipos. Este sistema permite a los ingenieros acceder al estado de la máquina, solucionar problemas con usted, hacer actualizaciones de software, etc. Esto resulta en una asistencia muy rápida y eficiente, eliminando la necesidad de innecesarias visitas.

Evitar las paradas no programadas

Incluso las máquinas más modernas y sólidas requieren un mantenimiento periódico. Las inspecciones de mantenimiento preventivo nos ayudan a prevenir paradas no programadas. Durante éste proceso, nuestros ingenieros identifican los componentes que deben ser reemplazados con el fin de garantizar condiciones óptimas de funcionamiento, alta eficiencia y producción ininterrumpida.

Contáctenos por correo o teléfono (horario de oficina)

Netherlands
Soporte telefónico: +31 527 62 02 32
Soporte online: service@verbruggen-palletizing.com
Piezas de repuesto: backoffice@verbruggen.nl

USA
Soporte telefónico: +1 509 531 7350
Soporte online: serviceusa@verbruggen.nl
Piezas de repuesto: mailto:partsusa@verbruggen.nl

Lo que otros dicen sobre nuestro servicio

“The machine is operating wonderfully. We love it!”

Phil Simpson

Gold Emblem - USA

“Your machine has helped to make out shed much more efficient, and is running very well. Thank you for your help and support.”

Kendall Rolfe

Gold Emblem – USA

“We are very satisfied with the palletizing machine from Verbruggen. Really a great machine! It has hardly any malfunction or need of service, the machine is very quiet and the stacking results are really perfect. The palletizer is also very easy to operate. ”

Rudi Luimes

Luimes V.O.F (The Netherlands)

“Verbruggen Palletizers work exactly as described! Every pallet that exits this equipment comes out uniform with straight corners with never any damage to the product. Verbruggen tech support is a step above with knowledgeable support and dedicated staff willing to go the extra mile to help assist with any problems. TOP NOTCH SERVICE!!!!!! ”

Donnie Boone

Atlantic Potato Distributors (Canada)

“Just wanted to let you know that Masser is far and away the best warehoused product we get in here. Every load is palletized great with straight corners and wrapped really well. They don’t send in product that needs to be restacked due to cases bulging out from the pallets. All the pallets are top notch with no missing or damaged boards. Most of the time we just send emails complaining about an issue, felt it was worth mentioning when a company is doing a great job”

Cory Schlegel

Sterman Masser, Inc. (USA)

“I have to say that Verbruggen has the most fastest service department regarding act for calls compared to any of my other suppliers. Thank you for that!”

Marko Kanerva

MacSer (Finland)

“The palletizers have been performing very well. We have been very pleased with the quality and consistency of your equipment.”

Andrew Thurmond

Aurora Innovations (USA)

“Dealing with Verbruggen has been easy and a pleasure and I would certainly recommend to others. The employees who have been on site were very pleasant and helpful, they are a credit to the company.”

John Millar

Prieston Farms (UK)

“The Service Engineers have always been a great help and helped us whenever needed assistance. Over the years we have had incredible support from the team.”